The Drive Surgery operate a ZERO TOLERANCE policy with regard to violence and abuse. The practice has the right to remove aggressive and violent patients from the list with Immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. If a patient is violent or abusive they will be warned to stop their behaviour.
If they persist we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
*Aggressive and violent behaviour is considered to be any personal, threatening or abusive language (cursing or swearing), gestures (including sexual), physical contact, derogatory sexual or racial remarks, shouting at any persons or applying force to any Practice property. This approach applies to any patients, visitors and any persons working within the Practice demonstrating any of the mentioned behaviour towards patients, visitors or staff.